Exchanges and returns

If you want to return an item, you have a right of cancellation for 14 days from the date you received your order. You are always entitled to unpack your items and check function and condition. In the event of returns, we reserve the right to deduct for any decrease in value if the condition of the item has changed to the extent that it is no longer possible to sell it to any other customer without reducing the selling price.

The simplest way is to go to one of our Swedish Lagerhaus stores, where it will be possible to have your money refunded immediately once the return is approved. It is important to take along the receipt received with your delivery to enable us to deal with your return.

If you are a long way from the nearest store, you can return the item(s) to our e-commerce warehouse. As the customer, you must pay return postage and bear responsibility for the item until it reaches us. We therefore recommend that you always send your package using a traceable method and inform our customer service that your return package is en route. Once we have received your item(s), a refund will be made to your account within 14 days.

Return address:
NTG Logistics AB
Avd. Lagerhaus
Segloravägen 6
SE-504 64 BORÅS

Bill of Return (pdf)